Refund Policy
We are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, our refund policy is here to help.
Eligibility for Refunds
- Refund requests must be made within 30 days of receiving your order.
- Items must be returned in their original condition, unused, and in the original packaging.
- Proof of purchase, such as an order confirmation or receipt, is required.
Non-Refundable Scenarios
- Items that have been used, damaged, or altered.
- Customized or personalized items.
- Shipping fees, unless the return is due to an error on our part.
How to Request a Refund
- Contact Us: Email us at [support email] or call [phone number] to initiate your refund request.
- Return the Item: Follow the provided instructions to send the item back to us.
- Inspection and Approval: Once we receive the item, we will inspect it to ensure it meets our refund criteria.
Refund Process
- Approved refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
- You will receive a confirmation email once the refund has been processed.
Defective or Incorrect Items
If you received a defective or incorrect item, please contact us immediately. We will arrange for a replacement or refund at no additional cost.
We aim to make the refund process smooth and hassle-free. If you have any questions or need further assistance, don’t hesitate to contact our support team.